Privacy Policy

Introduction

This privacy policy describes the privacy practices and policies of Crowd.fm (hereafter referred to as “crowd.fm”, “we”, “our” or “us”).

Information We collect from you

When you register for an account we ask for information such as your name, email address, billing address and credit card information. Those who sign up for a trial are not required to enter a credit card.

We may also collect information about your usage of the crowd.fm, as well as information about you from emails, phone calls or letters that you send to us. We only use this information in accordance with this privacy policy.

Use of your personal information

We will only use your personal information for the following purposes:

• to enable us to provide you with access to the Website and to use the Service;
• to make you aware of other products or services offered by us from time to time;
• to produce reports, statistics and analysis of the types of people who access the Website;
• to contact you for your views on the Website and to notify you occasionally about important changes or developments to the Website; and
• to administer, support, improve and develop Our Website.

If you change your mind about being contacted in the future, please let us know and we will remove you from our mailing list.

We reserve the right to use the name and/or logo of the company you work for in publicity material, advertising or marketing collateral, unless you specifically tell us otherwise. Your name, address details and all other personal information will remain confidential at all times.

We do not store your credit card details

If you choose to sign up for a crowd.fm account, your credit card details will not be stored by us or be accessible by our staff. Your credit card details are encrypted and securely stored by Stripe Payments Europe, Ltd. to enable us to automatically bill your credit card on a recurring basis. A copy of Stripe’s security policy is available here.

You can opt-out of any email communications

We send billing information, product information, service updates and regular customer newsletters to registered users via email.

Where appropriate email communication will contain clear and obvious instructions describing how you can opt to be removed from the mailing list. We will promptly remove any user upon request.

Disclosure of your information

We follow strict guidelines in the storage and disclosure of information which you have given us, to prevent unauthorised access. We comply with the laws of the countries from which we operate.

We do not disclose your personal data to any third party except to the extent that we may disclose your personal data to third parties (whether in the UK or elsewhere) for the purposes of providing Services from us. They supply the hardware infrastructure, storage and associated services necessary for us to provide the Service. All data submitted to third parties will be encrypted using SSL technology.

By using the Website and/or the Service you consent to our third party service partners having access to your personal data, including those outside the European Economic Area (EEA). We always ensure that your data is only transferred in full accordance with UK data protection laws. In particular, this means that your data will only be transferred to a country that provides an adequate level of protection (for example, because the European Commission has determined that a country provides an adequate level of protection). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the storage of your personal data. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. You agree to keep confidential and not to disclose to any other individual or individuals for all time the user name and password related to your crowd.fm account.

Cookies

A cookie is a text-only string of information that is stored by your browser when you navigate around a website. Cookies are required to use the crowd.fm service and are used in the following ways:

• To keep your session open after you have signed in.
• If you choose the ‘Remember Me’ option when signing in, a cookie is used to allow you access to your Account without signing in each time. This cookie is removed when you explicitly log out. These cookies contain no personal information, but clearly users shouldn’t enable ‘Remember Me’ when using a publicly-accessible computing device or terminal.
• To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Your data is sent securely across the internet

Our servers use SSL security certificates so all data transferred between your browser and our servers is encrypted. However, the internet is not in itself a secure environment. You should only enter, or instruct the importation of, data to the Service within a secure environment. This means that your browser must support the encryption security used in connection with our servers.

You own your data

We will only store information that is entered by you. The data entered, or imported on instruction remains the property of you and we will not use, nor make available for use, any of this information without permission from you.

We will give you access to your data at any time

On request, we will provide you with a full export of your data in a common file format determined by us.

Your data may be permanently deleted by us after you stop paying to use the Service, or at your request.

This policy may be updated from time to time

We reserve the right to change this policy at any time and any amended policy will be posted on our Website.

For the purpose of the Data Protection Act 1998, the data controller is Crowd.fm Limited, a private limited company registered in England with number 07823390 whose registered office is at 120/122 Grosvenor St, Manchester, M1 7HL, England.

Questions and requests regarding this Privacy Policy should be sent to [email protected].